Refund policy

Exchange:

  • Timing: we have a 10 days Exchange Policy, since the day item was received.
  • To be eligible for an exchange, goods must be unused, undamaged and accompanied by proof of purchase and all the clothing tags.
  • Exchange or return is NOT applicable for customized garments. 
  • For exchange, please submit your request at info@Mnnur.com
  • After submitting your exchange request - we will send an online invoice to pay for the shipping fees to your registered email address. 
  • Once the invoice has been paid - the team will create shipping labels and assign a courier to pick up the exchange items from you. 
  • Once the exchange item has been received to our warehouse - we will inspect the items within 1-3 working days and ship the new item. 
  • The new shipment will be shipped within 1-8 working days since most of our garments are made to order. 
  • Please note that customers are responsible for shipping costs of returned items.

Returns:

  • We offer a 7 days Return policy. 
  • If you receive an incorrect item or an item that is damaged, email us at info@Mnnur.com Please send a photo of the damaged item if applicable. You have 48 hours after the purchase to exchange or get a refund on defective items. After 48 hours we will not be able to replace the damaged item. 
  • If the product is fine but you've changed your mind, we can offer store credit on all items or full refund on full priced items.
  • To be eligible for refund - goods must be unused, undamaged and accompanied by proof of purchase and all the clothing tags.
  • Return and refund is not applicable for discounted/sale items at 20% or above. Products purchased during sale events will be refunded through store credit only.
  • No refund for items purchased during Black Friday, Cyber Monday & other Big sales.
  • No exchange or refund applies for customized items.

IMPORTANT: some of our garments are "made-to-order" and we only issue store credit for those items (you may check the Product description to see if your item is "made-to-order"

  • Refund fee with our courier is AED 20 within UAE. We will create the return from our side and the return fee will be deducted from the total refund amount. 
  • The original order shipping fees are not refunded. 
  • For Cash on delivery returns please contact info@Mnnur.com for refund.
  • If you wish to use our own courier, please let us know and we will issue a refund once your package is received. 

Process time for refunds:

  • Please allow 10 working days from when your return is tracked as delivered back to our UAE warehouse for us to issue you with your refund.